SinceLast Support
SinceLast is built and maintained by one person. There's no support queue and no ticketing system: if you email us, a real person reads it and replies.
Get support
Email support@suitesystems.com.au for anything about the app, a bug, a purchase, or a brief that doesn't look right. Please don't include anything you wouldn't want us to read: we can't see your updates, so describing the problem is enough.
Frequently asked questions
What is SinceLast?
SinceLast helps you remember what has changed since your last appointment. You say what's new in a short voice update, SinceLast keeps the original recording, picks out the useful details, and builds a one-page brief to take to your next visit.
Is SinceLast medical advice?
No. SinceLast organises information you provide. It does not diagnose conditions, assess how urgent something is, or suggest treatment, and it is not for emergencies. In an emergency call your local emergency number. Your clinician's judgement is what matters.
Can I trust what it picks out of my recording?
Details are picked out automatically and can be wrong or incomplete. Your original update is always kept and every item links back to it. Check your brief before you rely on it and correct anything that's off.
My voice update wasn't turned into text. Why?
SinceLast turns speech into text on your device. If your iPhone can't do that for your language, or you haven't allowed Microphone and Speech Recognition in iOS Settings, the recording is still saved and you can type the details instead. Check Settings → SinceLast, then try again.
What's free and what's Pro?
Recording updates and your current brief are free. SinceLast Pro adds separate briefs for more than one clinician, the full archive of past visits, what your clinician said after a visit, PDF export, attachments such as letters and results, and iCloud sync across your devices. Pro is an optional monthly or yearly subscription: AU$5.99 a month or AU$39.99 a year. Current prices are shown in the app before you buy.
I subscribed but Pro isn't unlocked. What do I do?
Open the paywall in the app and tap Restore Purchases, signed in to the same Apple Account you bought with. If it still doesn't unlock, email us and we'll sort it out.
How do I cancel my subscription?
Open iOS Settings, tap your name, then Subscriptions, and choose SinceLast. Deleting the app doesn't cancel a subscription. Refunds are handled by Apple at reportaproblem.apple.com.
Does iCloud sync work without Pro?
iCloud sync is part of Pro. Without Pro your data stays on the iPhone you recorded it on.
How do I delete my data?
In SinceLast, open Settings and choose Delete all my data. That removes every update, recording, brief and clinician from the iPhone and, if sync is on, from your iCloud copy. Deleting the app removes the data on that iPhone.
Is my data private? Where is it stored?
Everything you record is stored on your device, and in your own private iCloud if you turn sync on. SinceLast has no account and no server, and we can't see your updates. See the privacy policy for details and the terms of use.
How do I contact support?
Email support@suitesystems.com.au. A real person reads and replies, usually within a day or two.