FundGauge Support
FundGauge is built and maintained by one person. There's no support queue and no ticketing system: if you email us, a real person reads it and replies.
Get support
Email support@suitesystems.com.au for anything about the app, a bug, a billing question, or something that doesn't make sense. We read and reply to every message ourselves.
Frequently asked questions
What is FundGauge?
FundGauge gives self-managed and plan-managed NDIS participants a live view of their plan budget: spend against each category, burn-rate forecasting, invoice records, and a plain-language warning before anything runs out.
Is FundGauge affiliated with the NDIA?
No. FundGauge is an independent app and is not affiliated with, endorsed by, or connected to the NDIA or the NDIS. It doesn't connect to the NDIS portal or your plan manager: you enter your plan and spend yourself, and FundGauge does the tracking.
What's free vs. Pro?
Free: set up your plan and category budgets, log spend, capture invoices with photos, and see your most recent 3 invoices.
Pro ($9.99 a month or $79.99 a year): burn-rate forecasting with projected run-out dates, alerts when spending drifts away from plan, full invoice history and provider insights, a Review Pack you can generate ahead of a plan review, multiple participants, and past plan history.
Is my data private? Where is it stored?
Your records stay in your iCloud. Nothing is sold or shared for marketing. See the full privacy policy for details.
How do I log an invoice?
When you log spend, attach a photo of the invoice. An invoice is a spend entry with a photo, so it's kept as an evidence record. For repeat expenses, use "do it again" to avoid re-entering the same details.
How does the forecast work?
FundGauge compares how much you've spent so far with how much of your plan has passed, then projects when each budget is likely to run out. It's a guide based on your own spending pattern, not a guarantee.
What is the Review Pack?
A summary document generated from the spend and invoice evidence you've already collected, to help you walk into a plan review prepared. It's available on Pro.
How do I cancel or manage my subscription?
Through the App Store, the same as any iOS subscription: open Settings on your device, tap your name, then Subscriptions. If FundGauge isn't recognising a purchase you've already made, use Restore Purchases in the app's own Settings.
How do I contact support?
Email support@suitesystems.com.au. A real person reads and replies, usually within a day or two.