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Evidence Room Support

Evidence Room is built and maintained by one person. There's no support queue and no ticketing system: if you email us, a real person reads it and replies.

Get support

Email support@suitesystems.com.au for anything about the app, a bug, a purchase, or a case that doesn't behave the way you expect. We read and reply to every message ourselves.

Frequently asked questions

What is Evidence Room?

Evidence Room is a murder mystery player for iPhone and iPad. Each case is a set of case files you read yourself: a briefing, the people involved, documents, photos and statements, and a board to connect it all. When you're ready, you make your accusation.

How does solving a case work?

Your accusation is graded piece by piece. A case is solved only when every required part is correct and backed up by evidence you have opened and cited. Guessing isn't enough, and there's no penalty for taking your time.

What's free and what's paid?

The introductory cases are free to play in full. Further chapters and series are one-off purchases that you keep. There is no subscription and there are no ads.

I bought a chapter but it isn't showing. What do I do?

Open the app's Settings and use Restore Purchases. Make sure you're signed in to the same Apple ID you bought with. If it still doesn't appear, email us and we'll sort it out.

Will I lose my progress if a case is updated?

No. Your notes, highlights, conclusions and accusation attempts are stored separately from the case content, so a content update never wipes them.

Is my data private? Where is it stored?

Your progress is stored on your device. Nothing is sold or shared for marketing. See the privacy policy for details.

How do I contact support?

Email support@suitesystems.com.au. A real person reads and replies, usually within a day or two.