CarerHours Support
CarerHours is built and maintained by one person. There's no support queue and no ticketing system: if you email us, a real person reads it and replies.
Get support
Email support@suitesystems.com.au for anything about the app, a bug, a billing question, or something that doesn't make sense. We read and reply to every message ourselves.
Frequently asked questions
What is CarerHours?
CarerHours is a simple ledger for care hours and out-of-pocket costs, built around the care information commonly asked for in Carer Payment and Carer Allowance claims.
Is CarerHours affiliated with Services Australia or Centrelink?
No. CarerHours is independent. It doesn't connect to Services Australia, Centrelink or myGov, and it doesn't promise eligibility or claim outcomes. Services Australia will determine what information and supporting evidence you need to provide.
What's free vs. paid?
Free: unlimited care entries and basic expenses for one cared-for person, a 30-day timeline, weekly and monthly totals, notes, up to 5 attachments, iCloud sync, and a raw-data export of your own record. There are no ads.
CarerHours Plus ($6.99 a month or $49.99 a year): complete history, unlimited attachments, multiple cared-for people, work-hours tracking, and custom reports.
Evidence Pack ($29.99 one-off): a structured summary of your record for a chosen period. It doesn't require a Plus subscription.
Is my data private? Where is it stored?
Your care record belongs to you. Nothing is sold or shared for marketing. See the privacy policy for details.
How do I cancel or manage my subscription?
Through the App Store, the same as any iOS subscription: open Settings on your device, tap your name, then Subscriptions. If CarerHours isn't recognising a purchase you've already made, use Restore Purchases in the app's own Settings.
How do I contact support?
Email support@suitesystems.com.au. A real person reads and replies, usually within a day or two.